Frequently asked questions
Your Questions, Answered
How long does it take to receive my storybook?
How long does it take to receive my storybook?
We aim to deliver your first story draft within 72 hours of receiving your details. Once approved, printing and shipping typically take 5–10 business days.
Can I make changes after seeing the draft?
Can I make changes after seeing the draft?
Yes! You’ll have the chance to review your story before it’s printed. You can request edits, and we won’t move forward until you’re 100% happy.
What kind of stories can I create?
What kind of stories can I create?
From birthdays and anniversaries to memorials and just-because moments, we can turn nearly any memory into a custom story. You tell us the moment — we bring it to life.
Is the story really personalized?
Is the story really personalized?
Absolutely. Every book is written based on the information you provide — including names, relationships, memories, and tone — to create a story that feels truly your own.
What if I don’t love the final product?
What if I don’t love the final product?
No worries! We offer a 100% satisfaction guarantee. If you’re not happy with your storybook, we’ll refund your purchase in full.
How do I submit the information for my story?
How do I submit the information for my story?
After purchase, you’ll receive a form or prompt to provide names, memories, relationships, and any specific details you want included in your story.
What ages are the storybooks suitable for?
What ages are the storybooks suitable for?
Our storybooks are designed for all ages. Whether it’s a gift for a child, partner, parent, or friend, the story is customized to suit the recipient.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide. Shipping times and fees may vary depending on your location.
Can I order multiple copies of the same story?
Can I order multiple copies of the same story?
Absolutely. You can choose your quantity on the product page before checkout!
What happens if I make a mistake in the form?
What happens if I make a mistake in the form?
No problem. Just let us know as soon as possible — ideally before your draft is created — and we’ll make sure your changes are included.
Can I request a specific writing style or tone?
Can I request a specific writing style or tone?
Yes! You can let us know if you'd prefer something sentimental, humorous, poetic, or formal — and we'll tailor the story accordingly.
Can I preview the illustrations?
Can I preview the illustrations?
Each story comes with simple, complementary illustrations. While we don’t offer custom illustration previews, all art is designed to enhance the story without overpowering it.
Can I gift the book directly to someone else?
Can I gift the book directly to someone else?
Yes! Just enter their shipping information at checkout. We don’t include pricing on packing slips, so it’s gift-ready straight out of the box.